My customers are using SnapScan to pay, but the funds are not reflecting in my account.

We transfer all the funds the following business day. SnapScan settles transaction amounts using a daily settlement system. At midnight each day, all transactions from the previous 24-hour period are tallied and transferred directly into your bank account.

If you bank with Standard Bank, these funds should reflect in your account on the same day that the settlement is processed. All transactions made over the weekend are settled on the Monday morning or the next business day following a public holiday. If you have an account with another bank, the normal payment delay of up to 3 business days will apply, with additional delays over weekends and public holidays.

Please note that the amount reflected in your account will have your transaction fee deducted before settlement.