When purchasing airtime, data or electricity, the payment is reserved on your bank account so that we can generate a token that is then sent to the cellphone number or app. In doing so, you will get a transaction SMS from your bank confirming that the funds have been deducted.
Should the payment be unsuccessful for any reason, the reserved funds are automatically reversed back into your bank account. Additionally, you will notice that the transaction will not show up in your charged payments on your banking app.
However, the payment may show as pending if your bank has not processed our reversal request yet. The payment will not be charged but your bank may take a while to process this request.
If you have continued trouble with the status of a SnapScan payment, please contact us at help@snapscan.co.za.
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