What if I don’t receive an SMS or other form of notification?

Ideally, we would like the payment confirmation sent to you directly, but you can also ask the customer to show you their phone after the payment has been made. The customer will receive a message within the app confirming that the payment was successful, as well as an SMS from their bank, depending on how their transaction notifications are set up.

If you have to rely on the customer, please be vigilant! You will need to check that they are showing you the receipt inside the SnapScan application (not simply a screenshot or photograph of a receipt), that your business name appears on the receipt, and that the amount, date, and time are correct.

If you are still concerned, make a note of the payment and contact us immediately to resolve the situation at help@snapscan.co.za. We will confirm whether or not payment was received as soon as possible. We can also provide you with the link to an online platform where you can monitor your transactions in real-time.