What is LunoPay on SnapScan?

A new way for customers to pay you. Customers with the Luno app can scan your existing SnapScan QR code and pay with crypto. You get paid in rands, the same as any other SnapScan payment.

Do I need to do anything to accept it?

No, your existing SnapScan QR code accepts LunoPay automatically. There's no new QR code, device or sign-up.

Will I be paid in crypto?

No, you're always paid in rands. Luno converts the crypto before the money reaches us, so you never hold crypto and you don't carry any crypto price risk.

What does it cost?

Your standard SnapScan fee, the same as any other SnapScan payment. There are no extra fees for LunoPay.

When do I get paid?

LunoPay payments are included in your normal SnapScan settlement, together with your other SnapScan payments.

How will I know a customer has paid?

You'll get a SnapScan notification (push notification in the SnapStore app or SMS), the same as for any SnapScan payment, and the payment shows in your transaction history. Always wait for the SnapScan confirmation before handing over goods.

What if the crypto price changes during the payment?

It doesn't affect you. You receive the rand amount of the payment. Luno handles the conversion.

How do I refund a customer?

Refund the customer directly in rands, for example by EFT or cash, the same way you'd handle any refund outside SnapScan. LunoPay payments can't be refunded back to the customer's crypto wallet. Keep a record of the original payment and the refund.

Can customers dispute or reverse a payment?

There are no card-style chargebacks on LunoPay. If a customer has an issue with the crypto side of the payment, Luno deals with it. If you have a question about a payment or your settlement, contact SnapScan support as usual.

A customer says they've paid but I haven't had a notification. What do I do?

Don't hand over the goods yet. Ask the customer to check the payment status in their Luno app. If it shows as completed and you still don't see it in SnapScan, contact SnapScan support with the time and amount of the payment.

Do my customers need the SnapScan app?

No, they pay with the Luno app. Customers with the SnapScan app can keep paying the way they always have.

Can I advertise that I accept crypto?

We'll share approved signage and wording as part of the launch. Please wait for those rather than making your own, and remember that crypto isn't legal tender, so don't describe it that way.

Are there tax implications for me?

You receive rands for goods or services you've sold, so treat it like any other sale. If you're unsure how this applies to your specific tax obligations, we recommend checking with your accountant for guidance, as SnapScan is unable to provide tax advice.